FAQs
Frequently Asked Questions
RETURNS & EXCHANGES
What is your return policy?
Returns are not accepted.
Do you accept returns on custom orders?
No. Custom rugs and personalized items are non-returnable.
Can I exchange an item?
Yes, exchanges are allowed on select stock items. Contact us first.
Do I have to pay for return shipping?
Return shipping is the customer’s responsibility unless the item was defective.
SHIPPING & DELIVERY
Do you ship across the USA?
Yes, we offer reliable nationwide shipping in the United States.
Do you ship internationally?
Currently, we serve the USA and selected international locations. Contact us info@farookht.com for details.
How long does shipping take?
Ready-to-ship items: 3–7 business days + delivery. Custom items: 3–6 weeks + delivery.
What shipping carriers do you use?
We ship through DHL, FedEx, UPS, and USPS based on location.
Can I track my order?
Yes, tracking information will be emailed to you after dispatch.
Do you offer free shipping?
Yes, we offer free shipping of all orders.
ORDERS & PAYMENT
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Is my payment secure?
Yes, our website is SSL-encrypted and uses PCI-compliant payment processors.
Can I use multiple discount codes?
No. Only one coupon code can be used per order.
Do you offer gift cards?
Yes! Digital gift cards are available in multiple denominations.
Can I order in bulk for a hotel or project?
Absolutely. Contact us for bulk pricing and custom design options.
PRODUCT & CRAFTSMANSHIP
Are all Farookht rugs handmade?
Yes, every rug is handcrafted by skilled artisans using traditional techniques.
What types of rugs do you offer?
We offer jute rugs, vintage Oushak rugs, oval, round, and rectangle shaped carpets, and custom rugs.
What materials do you use?
We use natural and durable materials such as jute, cotton, wool, bamboo, and rattan.
What makes vintage Oushak rugs special?
Their antique patterns, muted tones, and timeworn textures make them one-of-a-kind heirloom pieces.
Are your rugs eco-friendly?
Yes, we focus on sustainable materials like jute and rattan.
What sizes are available?
We offer standard sizes (5x7, 6x9, 8x10, etc.) and custom dimensions on request.
Can I order a custom carpet or rug?
Yes, our custom carpet and rugs USA service lets you choose shape, size, design, and colors.
What shapes of carpets do you offer?
We carry oval, round, rectangle and Unshaped carpets.
How do I choose the right rug for my space?
Use our rug sizing guide or contact us for free styling advice.
Do you offer washable rugs?
Many of our jute and cotton blend rugs can be spot cleaned; check the product care instructions.
Are Farookht rugs pet-friendly?
Yes, most of our rugs are durable enough for homes with pets.
HOME DECOR & ACCESSORIES
What other home decor do you offer?
We also sell cushions, placemats/coasters, bamboo lamp shades, metal accessories, and rattan home utilities.
Are your cushions handmade?
Yes, our cushions are hand-stitched using natural fabrics and eco dyes.
What are rattan home utilities used for?
They include baskets, trays, laundry hampers, and more—perfect for organized, natural living.
Are bamboo lamp shades safe for indoor use?
Yes, they’re designed for LED bulbs and offer a warm ambient glow.
Are metal accessories suitable for outdoor use?
Some items can be used outdoors, but we recommend keeping them dry to avoid rust.
Are your products handmade in India?
Yes, all products are handcrafted by artisans from Bhadohi and other craft regions of India.
CUSTOMIZATION & PERSONALIZATION
How do I place a custom order?
Contact us via the Custom Order Form or email us at support@farookht.com.
Can I request a specific color or pattern?
Yes, custom orders allow you to choose colors, motifs, and more.
Can I customize cushions or placemats?
Yes, many soft decor items can be customized in fabric, color, or size.
What is the lead time for custom rugs?
Typically 3–6 weeks depending on complexity and size.
Can I cancel or change a custom order?
Only within 24 hours of placing the order. After production begins, changes and cancellation are not possible.
Do you offer monogramming or personal branding?
For bulk or corporate orders, yes—contact us for options.
SUPPORT & SERVICE
How can I contact you?
Email us at info@farookht.com or use the contact form on our website.
What are your support hours?
Monday to Saturday, 10 AM – 6 PM IST (Indian Standard Time). We reply to USA queries within 24–48 hours.
Do you work with interior designers?
Yes, we offer collaboration programs and trade discounts.
Can I request a sample before ordering a rug?
We can provide small swatches for some custom rugs. Shipping fees may apply.
Are your products available on other platforms?
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Why should I choose Farookht?
We offer handcrafted, sustainable home decor made by skilled artisans—designed for the modern American home and made with heart.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@farookht.com
Other inquiries? Let's chat.
Please email us at info@farookht.com