Free Shipping in India:
Enjoy complimentary shipping on all orders within India.
Order Processing and Dispatch:
Our rugs are made to order, ensuring the highest quality. With a standard lead time of upto 20-30+ days for production, we understand that creating the best rugs takes time. However, you can always reach out to us for updates and to inquire about expediting the production process. Our goal is to respond to you as soon as possible.
During high-demand periods, such as sales, there may be a delivery delay of 15-25 days.
Order Confirmation:
Once your order is successfully placed, you will receive the following notifications via email and text message:
- Email order confirmation
- Text message order confirmation
Order Cancellation:
Request a cancellation: within 1 hour of purchase.
To cancel your order, message us on WhatsApp at +91 8543085480 or email us at info@farookht.com.
Shipping Costs and Hidden Charges:
Listed prices include shipping charges, duties, and taxes except International Order and Shipping costs are calculated based on the total order weight, varying for international delivery. In case of non-delivery due to user error (e.g., incorrect name, address, or contact number), additional charges for re-delivery will be claimed.
Customs Duty, Taxes, and Delivery Charges:
Customers are responsible for paying duties or taxes imposed during customs or importing goods into their country. Farookht does not cover Duties or Taxes for international shipping. Any additional delivery charges resulting from address changes post-dispatch are the customer's responsibility.
Other Important Details:
- Farookht is not liable for delays or non-delivery due to uncontrollable factors like flood, fire, wars, acts of God, or any force majeure.
- Shipment/delivery time begins from the day payment is confirmed.
- Users must provide accurate information to prevent delays or loss of merchandise.
- Farookht reserves the right to validate user details, rejecting registrations with inaccurate information.
Feel free to contact us for any further clarification or assistance. Your satisfaction is our priority.